FAQs - Experience Hallmark Christmas

General Information

What Is the Hallmark Christmas Experience?
Get ready for a new Christmas tradition! Join us at Crown Center in Kansas City, Missouri right outside of Hallmark’s headquarters, for the first-ever Hallmark Christmas Experience—a free, open-to-the-public, immersive experience with all the charm of a Hallmark movie town square. There is so much to explore, including a Christmas market, tree lightings, a card- sending station, and light walk.

Elevate your experience with special ticketed events and activities. There are so many festive options to choose from—exclusive events with your favorite Hallmark stars, workshops with Hallmark artists, breakfast with Santa, and so much more. Tickets are limited.

The magic happens every weekend beginning November 29th and lasts through December 22nd. Gather your loved ones and get into the spirit of the season with us!

What are the schedule and hours for the event?
The Hallmark Christmas Experience starts on November 29th and lasts through December 22nd. The Square will be open each weekend, Fridays and Saturdays from 10am-10pm, and Sundays from 10am-6pm. Check back closer to the event for more details.

Where will the Hallmark Christmas Experience events take place?
Hallmark Christmas Experience: Crown Center Square, 2425 Grand Blvd., Kansas City, MO 64108

Experience Hallmark Channel Events and Create and Learn with Hallmark Artists: The Westin Kansas City at Crown Center- Ballroom Level, 1 E Pershing Rd, Kansas City, MO 64108

Breakfast with Santa: Benton’s The Westin Kansas City at Crown Center, 1 E Pershing Rd, Kansas City, MO 64108

Hallmark Christmas Experience Signature Dinner: The American, 200 E 25th St #400, Kansas City, MO 64108

Hallmark Christmas Experience Signature Brunch: The American, 200 E 25th St #400, Kansas City, MO 64108

Hallmark Christmas Chalet: A Pop-Up Bar: Benton’s The Westin Kansas City at Crown Center, 1 E Pershing Rd, Kansas City, MO 64108

Home Sweet Hallmark Movie-Thon: Hallmark Visitors Center Screening Room, 2501 McGee St, Kansas City, MO 64108

For planning purposes please consider transition/travel time between site locations as you select and purchase your tickets. Refer to the event site map for more details.

Are there any age requirements to attend Hallmark Christmas Experience?
Hallmark Christmas Experience is an all-ages event that you can enjoy with the whole family.

Are there any age requirements to attend ticketed events?
Children under the age of two can attend ticketed events for free, but they must be accompanied by an adult who has purchased a ticket and must sit on the lap of the adult they are attending the event with.
There will be a child ticket option for the Breakfast with Santa. Children must be between the ages of 2 and 12 years old to qualify. Children’s Create and Learn workshops are designed for ages 5-12. A guardian over 18 years old must accompany their child through the duration of the Create and Learn workshop. Please be sure to bring a copy of the child’s birth certificate or proof of age to the event for verification.

Is there a cost to attend Hallmark Christmas Experience?
The Hallmark Christmas Experience is a free, open-to-the-public event. Special ticketed events and activities are available for purchase while supplies last. Learn more about the free activities on the Square and how to purchase tickets.

What is the bag policy?
Please check back closer to the event date for details.

What items can I bring to the Christmas Experience? (blankets, strollers, coolers, backpacks, food and drink)
Please check back closer to the event date for details.

Are photography and video allowed?
Yes! Celebrate the season, and don’t forget to tag @HallmarkXmasKC on X and @hallmarkchristmasKC on Instagram with #HallmarkChristmasKC. While we encourage you to take as many photos as you like on personal devices, please note that professional cameras and recording equipment won’t be allowed in select ticketed events.

Can I bring my pet?
As any Hallmark Channel fan knows, we think pets are a big part of the family. But the Hallmark Christmas Experience is designed for their human best friends. Service animals allowed, but please, no pets.

Ticketing

When do tickets go on sale?
May 16th at 10am CT

What is the difference between the Be Merry and Find Magic packages?
Click here for a full breakdown of package inclusions.

How many packages am I allowed to purchase?
Each person is allowed to purchase up to 4 packages per weekend.

How will I receive any non-ticket package inclusions?
We will be sending out instructions for how/where to pick up your package inclusions closer to the event. Keep an eye out on your emails.

How do I get my ticket?
You can purchase a ticket on our official event ticketing page. After purchasing, you will then receive a confirmation email outlining what you purchased. Your digital ticket will then become available in your Eventbrite account.

Eventbrite is the official ticketing platform for Hallmark Christmas Experience. All tickets must be purchased through Eventbrite to ensure their validity.

I’ve purchased my tickets but can’t print them – what should I do?
For Be Merry and Find Magic ticket package purchasers, official tickets for each reserved experience that are a part of the package will be available in your Eventbrite account by Monday, September 16. If you purchase a single event ticket, you will have access to your tickets immediately after purchase in your Eventbrite account. For all tickets, you can elect to download, print them out, or utilize your mobile device to scan for entry.

Is there an age limit to attend Hallmark Christmas Experience?
Hallmark Christmas Experience is an all-ages event that you can enjoy with the whole family! Bring your friends, neighbors, coworkers, everybody!

Do children under a certain age get into the ticketed events for free?
Yes, children under the age of two can attend ticketed events for free but they must be accompanied by an adult who has purchased a ticket. Also, those children must sit on the lap of the adult they are attending the event with. Children 2 and over must have their own ticket.

What are the age limits for the child tickets?
Children must be between the ages of 2 and 12 years old to qualify for the child ticket options. Please be sure to bring a copy of the child’s birth certificate or proof of age to the event for verification. Children’s Create and Learn workshops are designed for ages 5-12. A guardian over 18 years old must accompany their child through the duration of the Create and Learn workshop.

What is your ticketing policy?
All sales are FINAL – tickets are NON-REFUNDABLE and NON-EXCHANGEABLE. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry. Subsequent and/or multiple presentations of counterfeited tickets are VOID and will be seized by event security staff. THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS TICKET POLICY.

Will there be tickets available for sale at the event?
If there are tickets still available day of, they will be available for purchase at the box office onsite.

Will tickets to individual events be available?
Yes, a limited quantity of individual tickets will be available. View the full individual event schedule by weekend and event type (hyperlink to schedule page). Individual tickets will go on sale at 10 am CT on the following dates:

Wednesday, August 21 – Hallmark Stars on Stage
Thursday, August 22 – Create & Learn with Hallmark Artists & Writers
Friday, August 23 – Dining, Drinks and More

How do I find my ticket?
Eventbrite tickets

How can I see or edit my order information?
Edit my ticket information

Can I refund or exchange my ticket?
All sales are FINAL – tickets are NON-REFUNDABLE and NON-EXCHANGEABLE.

Am I able to switch the time of my ticket?
No, all ticket sales and time selections are FINAL – tickets are NON-REFUNDABLE and NON-EXCHANGEABLE.

How do I transfer my ticket?
Transfer tickets

Can I buy tickets from a third-party company (Craigslist, Ticketmaster, etc.)?
We strongly urge you not to buy tickets from a third party! There’s a chance that any ticket you get from a third party is not legitimate. We can only guarantee ticket validity for purchases made through our official vendor via the ticket page of our website.

I bought tickets from a friend/scalper/third party.
How can I verify this ticket is legitimate?
If you have purchased a ticket for a friend or family member, please make sure to transfer the ticket to their name. Alternatively, you can give them a copy of the original purchaser’s government issued photo ID,
a copy of the order confirmation, and written consent that they can use the ticket.

Please note that tickets are non-refundable. There’s a chance that any ticket you get from a third party is not legitimate. We can only guarantee ticket validity for purchases made through our official vendor via the ticket page of our website.

Have questions about your Eventbrite account?
About your account

How do I reset my account password?
Reset account password

I need to change/add to my order. Who should I contact?
All sales are FINAL – tickets are NON-REFUNDABLE and NON-EXCHANGEABLE. If you would like to purchase another ticket, you can do so by visiting our official ticketing page.

Who do I contact if I need help with my ticket?
For ticket-specific questions, please contact Eventbrite customer service.

I have a question about Eventbrite, how can I find out more?
Learn more about Eventbrite

Programming & Activities

What is the programming schedule for the event?
See the Schedule page for details.

What movies will be playing at the Home Sweet Hallmark Movie-Thon?
Featured movies will change each weekend, see the Movie-Thon page for a full schedule. There is no cost to attend this event and there are no advance tickets; seating is first-come, first-served. On Sundays, the Movie-Thon is only accessible to Find Magic package purchasers.

What activities are available on the Square?
Festive activities on the square include a Christmas market, Holiday Hallmarket which includes Hallmark artist booths and Hallmark merchandise, Festive Food Hall, tree lighting & light shows on the one-hundred-foot Mayor’s Christmas Tree, a light walk, ice-skating on the Crown Center Ice Terrace, card-sending and gift wrap stations, a Crayola community mural, and festive photo ops.

What Hallmark stars will attend?
Please see the Hallmark Stars page for details. Weekend lineups might change, so be sure to check back on the website for the most up-to-date info and exciting news.

What Hallmark artists will attend?
Please see the Hallmark Artists page for details. Weekend lineups might change, so be sure to check back on the website for the most up-to-date info and exciting news.

When can I see my favorite Hallmark Channel stars?
The way to see your favorite Hallmark stars and artists is with the purchase of a ticket. Available while supplies last. See the Ticket page for details.

What activities are there for children?
The Hallmark Christmas Experience is for all ages and there are many activities on the Square that you can enjoy with the whole family. However, we have a few ticketed activities for children: Breakfast with Santa (all ages) and Children’s Create and Learn workshops (ages 5-12 years old). See the Tickets page for details.

Lodging

Is there an official Hallmark Christmas Experience hotel?
Yes, The Westin Kansas City at Crown Center is the official hotel of the Hallmark Christmas Experience. View available rooms and book here.

What if my desired room type is sold out?
All rooms at the official hotel, The Westin Kansas City at Crown Center, will provide you with an amazing experience close to all of the activities at the Hallmark Christmas Experience. You can check back on the Westin site to see if additional room types become available.

What is the Hallmark Christmas Bed & Breakfast?
The Hallmark Christmas Bed & Breakfast is only available to purchasers of the Find Magic ticket package. Find Magic Package purchasers can book an exclusive holiday-themed room within The Westin Kansas City at Crown Center, the official hotel of the Hallmark Christmas Experience. Guests will enjoy a welcome basket of Hallmark gifts, in-room hot cocoa, and spectacular views of the Hallmark Christmas Experience. Find out more about the Find Magic Package here. Hallmark Christmas Bed & Breakfast rooms are extremely limited, so don’t wait!

How can I book a room at the Hallmark Christmas Bed & Breakfast?
Hallmark Christmas Bed & Breakfast rooms are only available to Find Magic Package purchasers on a limited basis while supplies last; limit one room per customer. Booking instructions are included in the confirmation email when you purchase the Find Magic Package. If Hallmark Christmas Bed & Breakfast rooms are sold out or you do not purchase a Find Magic Package, additional rooms are available at The Westin Kansas City at Crown Center, the official hotel of the Hallmark Christmas Experience.

Venue

Is there parking available at Hallmark Christmas Experience?
Yes, parking is available at Crown Center and in the surrounding areas. Parking fees are not included with your ticket and are paid directly at the parking garage. For more information, including parking garage prices and locations, visit the Crown Center website.

Will Wi-Fi be available at Hallmark Christmas Experience?
Yes, free Wi-Fi is available in the Crown Center Shops Atrium and on the Crown Center Square. Please check back closer to the event date for more details.

Will there be food?
Yes, food and beverage will be available for purchase at the Festive Food Hall.

Are events indoors or outdoors?
All activities on the Square are outdoors. Ticketed activities, including Experience Hallmark Channel events, Photo Ops, Breakfast with Santa, Hallmark Christmas Experience Signature Dinner, Hallmark Christmas Experience Signature Brunch, Hallmark Christmas Chalet: A Pop-Up Bar, and Home Sweet Hallmark Movie-Thon are all held indoors.

What happens if there’s bad weather?
The Hallmark Christmas Experience is a rain or shine event as long as weather conditions allow for the safety of all guests and performers. Please check back closer to the event date for more details.

Is there a designated ride share drop-off and pick-up location?
Please check back closer to the event date for details.

Food & Beverage

Will there be vegetarian/vegan options available?
Yes, vegetarian and vegan options will be available for purchase.

Can I bring outside food or beverage?
No outside food and beverages are allowed. Food and beverages are available for purchase at the Festive Food Hall on the Square.

Will there be alcohol?
Yes, alcohol will be available for purchase with proof of age by valid federal or state photo I.D.

What are the hours of the Festive Food Hall?
The Festive Food Hall will be open each weekend between November 29th and December 22rd, Fridays and Saturdays from 10am-10pm and Sundays from 10am-6pm.

What food options are available at the Festive Food Hall?
Please check back closer to the event date for details.

What payment forms will vendors accept?
Please check back closer to the event date for details.

Are any meals included in the ticket packages?
Be Merry and Find Magic Package purchasers will receive a Festive Food Hall voucher for their choice of food and beverage. Find Magic Package purchasers will receive access to the Hallmark Christmas Chalet: A Pop-Up Bar on Friday, Saturday, and Sunday from 1-5pm; one complimentary glass of wine is included. Additional drinks and small bites will be available for purchase.

What will be on the menu for Breakfast with Santa, Hallmark Christmas Experience Signature Dinner, Hallmark Christmas Experience Signature Brunch, and the Hallmark Christmas Chalet: A Pop-Up Bar?
Please check back closer to the event date for details.

Health & Safety

What is the Hallmark Christmas Experience’s Health & Safety Policy?
All attendees agree to follow event policies and posted instructions while at the event. Attendees may be subject to screening prior to entry. In case of emergency, information may be related to attendees via public address systems.

Once I enter the Christmas Experience, can I leave and return?
Yes, reentry will be allowed. Attendees may be subject to a screening check point each time you enter.

Do I need to be vaccinated against COVID-19 to attend?
To purchase a ticket, attendees are not required to be fully vaccinated. In alignment with current federal & state requirements, proof of vaccination is not required to attend. Health and safety rules and requirements are subject to change at any time at Hallmark’s sole discretion and/or in accordance with CDC guidelines, event venue policies, and the requirements or recommendations of federal, state, and/or local health officials.

Will I need to wear a mask or face covering?
In alignment with current federal & state requirements, masks or face coverings are not required for those attending the event. Health and safety rules and requirements are subject to change at any time at Hallmark’s sole discretion and/or in accordance with CDC guidelines, event venue policies, and the requirements or recommendations of federal, state, and/or local health officials.

I was potentially exposed to COVID-19, can I still come to Hallmark Christmas Experience?
For the health and safety of others we recommend staying home should you feel unwell. Please refer to current CDC guidelines if you feel you have been exposed to COVID-19.

Accessibility & Inclusivity

Is Hallmark Christmas Experience accessible?
The Hallmark Christmas Experience is compliant with all ADA requirements. The Crown Center complex, including the tri-level retail center and both hotels, is wheelchair accessible. View Crown Center accessibility information and Crown Center assistance for disabled customers.

Please check back for accessibility features at the event, or if you have specific inquiries, please reach out to Hallmark Customer Care.

Will there be gender-neutral restroom facilities?
Yes, individual restroom stalls are available.